Frequently Asked Questions
Yes, we provide scotch guard or stain protection to all types of carpets and upholstery.
The whole amount is payable on the day of the cleaning by cash or credit/debit card upon completion of the job. Credit cards will incur 2,5% surcharge. We do not take cahques!
We reserve the right to require at our discretion up to 50% deposit.
Our technically advanced system is designed to remove alcohol, blood, browning, butter, candle wax, chewing gum, coffee & tea, chocolate, cough syrup, crayons, eggs (raw), food colouring, fruit juice, furniture stain, glue, grass, gravy, grease, ice cream, lily pollen, jam, ketchup, lipstick, mildew, milk, mud, mustard, nail polish, oils, paint, rust, salt, shoe polish, soot, tar, toothpaste, urine, vomit and wine.
Yes, you can specify the days for cleaning and we will make every effort to meet your requirements.
Yes, we strive to offer a free on-site quotation for each job. However, in some circumstances, for example- if there are time limitations- we might provide a rough estimate over the phone based on the information you provide us with. We will then give you an accurate quote on the day prior to commencement of the works.
Yes, over the years we have gained a few accreditations:
- NCCA – full member of National Carpet Cleaners Association
- TACCA – member of The Approved Carpet Cleaners Association
- LTT leather care – trained by LTT leather care for leather cleaning and restoration
- Member of Checkatrade
- Approved for Health & Safety by Safecontractor
- Member of FSB, Federation of small business
Yes, we use a portable carpet extractor that is powerful enough to tackle any jobs being placed outside. We use a 15 metre long flexible pipe attached to the carpet extractor that will reach everywhere on most jobs with the machine being outside.
We have a range of eco-friendly products that work very well. However, on difficult stains or soiled areas sometimes we might need to use stronger products.
It’s very difficult to predict the exact amount of hours for each individual job as there are quite a few variables that could possibly affect this. That’s why we always advise that a free on-site survey is carried out beforehand so we can take into consideration all factors.
We will measure up all areas to be cleaned, establish the type of your carpet and its installation and the level of soiling. We will also discuss any concerns you may have or any areas that you want us to pay attention to i.e. stains or spots, excess soiling in certain areas etc. We will then talk you through what we do and how we do it.
Lastly, based on our findings, we will produce a written quotation and leave a copy with you for your consideration. At no point will you be faced with hard sell or any type of pushy tactics. All this is done free of charge and with no obligation on your part.
We want to earn your trust, and we believe that the only way to do that is by being totally transparent.
We can make vast improvements with old and badly stained carpets. Again, an on-site visit is advisable to talk you through what we will do and what you can expect from the job. Sometimes, if we think that satisfactory results are beyond achievement we will advise towards replacement rather than cleaning.
Drying times are vastly dependant on the type of your carpets and the weather. There are a few more factors that affect drying times i.e. how soiled the carpet was (the more soiled your carpet the more cleaning solution we need to use and therefore the drying times will be longer), ability / inability to keep the windows open etc. Roughly it takes anywhere between 4-12 hours for carpets to dry completely.
Today’s cleaning products for carpet and upholstery cleaning are made in a way that they have very little effect on the environment if at all. In some instances, especially where stain removal is involved, we might have to use stronger chemicals to do the job right. However, we always advise our clients on what products are to be used for each individual job we undertake, so the final decision is theirs. We also have an eco-friendly line, where the products used are 100% environment-friendly, children, pet and allergy sufferers-friendly and are 100% biodegradable as well.
Yes, we would move all movable large furnishings such as sofas, dining tables, beds. We wouldn’t though move any units full of stuff like clothes and other items, nor would we move electronics such as TV, Hi-Fi systems etc.