Frequently Asked Questions

We use hot water extraction method also known as steam cleaning. This is the best and the most efficient carpet cleaning method. We use also bonnet buffing, shampoo brushing, carpet dry compound cleaning.

The whole amount is payable on the day of the cleaning by cash or credit/debit card upon completion of the job. Credit cards will incur 2,5% surcharge. We do not take cahques!

We reserve the right to require at our discretion up to 50% deposit.

Yes, you can specify the days for cleaning and we will make every effort to meet your requirements.

Yes, we strive to offer a free on-site quotation for each job. However, in some circumstances, for example- if there are time limitations- we might provide a rough estimate over the phone based on the information you provide us with. We will then give you an accurate quote on the day prior to commencement of the works.

Yes, over the years we have gained a few accreditations:

1. NCCA – full member of National Carpet Cleaners Association
2. TACCA – member of The Approved Carpet Cleaners Association
3. LTT leather care – trained by LTT leather care for leather cleaning and restoration
4. Member of Checkatrade
5. Approved for Health & Safety by Safecontractor
6. Member of FSB, Federation of small business

Yes, we use a portable carpet extractor that is powerful enough to tackle any jobs being placed outside. We use a 15 metre long flexible pipe attached to the carpet extractor that will reach everywhere on most jobs with the machine being outside.

We have a range of eco-friendly products that work very well. However, on difficult stains or soiled areas sometimes we might need to use stronger products.

It’s very difficult to predict the exact amount of hours for each individual job as there are quite a few variables that could possibly affect this. That’s why we always advise that a free on-site survey is carried out beforehand so we can take into consideration all factors.

We will measure up all areas to be cleaned, establish the type of your carpet and its installation and the level of soiling. We will also discuss any concerns you may have or any areas that you want us to pay attention to i.e. stains or spots, excess soiling in certain areas etc. We will then talk you through what we do and how we do it.

Lastly, based on our findings, we will produce a written quotation and leave a copy with you for your consideration. At no point will you be faced with hard sell or any type of pushy tactics. All this is done free of charge and with no obligation on your part.

We want to earn your trust, and we believe that the only way to do that is by being totally transparent.

Drying times are vastly dependant on the type of your carpets and the weather. There are a few more factors that affect drying times i.e. how soiled the carpet was (the more soiled your carpet the more cleaning solution we need to use and therefore the drying times will be longer), ability / inability to keep the windows open etc. Roughly it takes anywhere between 4-12 hours for carpets to dry completely.

Today’s cleaning products for carpet and upholstery cleaning are made in a way that they have very little effect on the environment if at all. In some instances, especially where stain removal is involved, we might have to use stronger chemicals to do the job right. However, we always advise our clients on what products are to be used for each individual job we undertake, so the final decision is theirs. We also have an eco-friendly line, where the products used are 100% environment-friendly, children, pet and allergy sufferers-friendly and are 100% biodegradable as well.

Yes, we would move all movable large furnishings such as sofas, dining tables, beds. We wouldn’t though move any units full of stuff like clothes and other items, nor would we move electronics such as TV, Hi-Fi systems etc.

Yes, we use a portable carpet extractor that is powerful enough to tackle any jobs being placed outside. We use a 15 metre long flexible pipe attached to the carpet extractor that will reach everywhere on most jobs with the machine being outside.

Yes we do offer maintenance programmes for both commercial and residential settings. We have a maintenance plan called “Total Care” that is designed for people who want to keep their carpets and upholstery in pristine condition all year round. With the “Total Care” plan we also offer 50% genuine discount on the initial clean. More info here.

Yes, we can successfully clean wool carpets using only Woolsafe-approved cleaning products. For more info on The Woolsafe Organisation click here

Yes, we would move all movable large furnishings such as sofas, dining tables, beds. We wouldn’t though move any units full of stuff like clothes and other items, nor would we move electronics such as TV, Hi-Fi systems etc.

Today’s cleaning products for carpet and upholstery cleaning are made in a way that they have very little effect on the environment if at all. In some instances, especially where stain removal is involved, we might have to use stronger chemicals to do the job right. However, we always advise our clients on what products are to be used for each individual job we undertake, so the final decision is theirs. We also have an eco-friendly line, where the products used are 100% environment-friendly, children, pet and allergy sufferers-friendly and are 100% biodegradable as well.

Drying times are vastly dependant on the type of your carpets and the weather. There are a few more factors that affect drying times i.e. how soiled the carpet was (the more soiled your carpet the more cleaning solution we need to use and therefore the drying times will be longer), ability / inability to keep the windows open etc. Roughly it takes anywhere between 4-12 hours for carpets to dry completely.

We can make vast improvements with old and badly stained carpets. Again, an on-site visit is advisable to talk you through what we will do and what you can expect from the job. Sometimes, if we think that satisfactory results are beyond achievement we will advise towards replacement rather than cleaning.

It’s very difficult to predict the exact amount of hours for each individual job as there are quite a few variables that could possibly affect this. That’s why we always advise that a free on-site survey is carried out beforehand so we can take into consideration all factors.

We will measure up all areas to be cleaned, establish the type of your carpet and its installation and the level of soiling. We will also discuss any concerns you may have or any areas that you want us to pay attention to i.e. stains or spots, excess soiling in certain areas etc. We will then talk you through what we do and how we do it.

Lastly, based on our findings, we will produce a written quotation and leave a copy with you for your consideration. At no point will you be faced with hard sell or any type of pushy tactics. All this is done free of charge and with no obligation on your part.

We want to earn your trust, and we believe that the only way to do that is by being totally transparent.

We have a range of eco-friendly products that work very well. However, on difficult stains or soiled areas sometimes we might need to use stronger products.

We use hot water extraction method also known as steam cleaning. This is the best and the most efficient carpet cleaning method. We use also bonnet buffing, shampoo brushing, carpet dry compound cleaning.

Yes, over the years we have gained a few accreditations:

1. NCCA – full member of National Carpet Cleaners Association
2. TACCA – member of The Approved Carpet Cleaners Association
3. LTT leather care – trained by LTT leather care for leather cleaning and restoration
4. Member of Checkatrade
5. Approved for Health & Safety by Safecontractor
6. Member of FSB, Federation of small business

Yes, we strive to offer a free on-site quotation for each job. However, in some circumstances, for example- if there are time limitations- we might provide a rough estimate over the phone based on the information you provide us with. We will then give you an accurate quote on the day prior to commencement of the works.

Yes, you can specify the days for cleaning and we will make every effort to meet your requirements.

Our technically advanced system is designed to remove alcohol, blood, browning, butter, candle wax, chewing gum, coffee & tea, chocolate, cough syrup, crayons, eggs (raw), food colouring, fruit juice, furniture stain, glue, grass, gravy, grease, ice cream, lily pollen, jam, ketchup, lipstick, mildew, milk, mud, mustard, nail polish, oils, paint, rust, salt, shoe polish, soot, tar, toothpaste, urine, vomit and wine.

The whole amount is payable on the day of the cleaning by cash or credit/debit card upon completion of the job. Credit cards will incur 2,5% surcharge. We do not take cahques!

We reserve the right to require at our discretion up to 50% deposit.

Normally your carpets will be dry in about 3 hours after completion of the cleaning service. However in some cases where extensive treatment due to a heavily stained carpet has been provided the drying process may take longer than 3 hours.

Yes, we provide scotch guard or stain protection to all types of carpets and upholstery. Get in touch to talk about our Scotchguard carpet protector in the UK.

We use hot water extraction method also known as steam cleaning. This is the best and the most efficient carpet cleaning method. We use also bonnet buffing, shampoo brushing, carpet dry compound cleaning.

Yes, we provide scotch guard or stain protection to all types of carpets and upholstery. Get in touch to talk about our Scotchguard carpet protector in the UK.

Normally your carpets will be dry in about 3 hours after completion of the cleaning service. However in some cases where extensive treatment due to a heavily stained carpet has been provided the drying process may take longer than 3 hours.

The whole amount is payable on the day of the cleaning by cash or credit/debit card upon completion of the job. Credit cards will incur 2,5% surcharge. We do not take cahques!

We reserve the right to require at our discretion up to 50% deposit.

Our technically advanced system is designed to remove alcohol, blood, browning, butter, candle wax, chewing gum, coffee & tea, chocolate, cough syrup, crayons, eggs (raw), food colouring, fruit juice, furniture stain, glue, grass, gravy, grease, ice cream, lily pollen, jam, ketchup, lipstick, mildew, milk, mud, mustard, nail polish, oils, paint, rust, salt, shoe polish, soot, tar, toothpaste, urine, vomit and wine.

Yes, you can specify the days for cleaning and we will make every effort to meet your requirements.

Yes, we strive to offer a free on-site quotation for each job. However, in some circumstances, for example- if there are time limitations- we might provide a rough estimate over the phone based on the information you provide us with. We will then give you an accurate quote on the day prior to commencement of the works.

Yes, over the years we have gained a few accreditations:

1. NCCA – full member of National Carpet Cleaners Association
2. TACCA – member of The Approved Carpet Cleaners Association
3. LTT leather care – trained by LTT leather care for leather cleaning and restoration
4. Member of Checkatrade
5. Approved for Health & Safety by Safecontractor
6. Member of FSB, Federation of small business

We have a range of eco-friendly products that work very well. However, on difficult stains or soiled areas sometimes we might need to use stronger products.

It’s very difficult to predict the exact amount of hours for each individual job as there are quite a few variables that could possibly affect this. That’s why we always advise that a free on-site survey is carried out beforehand so we can take into consideration all factors.

We will measure up all areas to be cleaned, establish the type of your carpet and its installation and the level of soiling. We will also discuss any concerns you may have or any areas that you want us to pay attention to i.e. stains or spots, excess soiling in certain areas etc. We will then talk you through what we do and how we do it.

Lastly, based on our findings, we will produce a written quotation and leave a copy with you for your consideration. At no point will you be faced with hard sell or any type of pushy tactics. All this is done free of charge and with no obligation on your part.

We want to earn your trust, and we believe that the only way to do that is by being totally transparent.

We can make vast improvements with old and badly stained carpets. Again, an on-site visit is advisable to talk you through what we will do and what you can expect from the job. Sometimes, if we think that satisfactory results are beyond achievement we will advise towards replacement rather than cleaning.

Drying times are vastly dependant on the type of your carpets and the weather. There are a few more factors that affect drying times i.e. how soiled the carpet was (the more soiled your carpet the more cleaning solution we need to use and therefore the drying times will be longer), ability / inability to keep the windows open etc. Roughly it takes anywhere between 4-12 hours for carpets to dry completely.

Today’s cleaning products for carpet and upholstery cleaning are made in a way that they have very little effect on the environment if at all. In some instances, especially where stain removal is involved, we might have to use stronger chemicals to do the job right. However, we always advise our clients on what products are to be used for each individual job we undertake, so the final decision is theirs. We also have an eco-friendly line, where the products used are 100% environment-friendly, children, pet and allergy sufferers-friendly and are 100% biodegradable as well.

Yes, we would move all movable large furnishings such as sofas, dining tables, beds. We wouldn’t though move any units full of stuff like clothes and other items, nor would we move electronics such as TV, Hi-Fi systems etc.

Yes, we can successfully clean wool carpets using only Woolsafe-approved cleaning products. For more info on The Woolsafe Organisation click here

Yes we do offer maintenance programmes for both commercial and residential settings. We have a maintenance plan called “Total Care” that is designed for people who want to keep their carpets and upholstery in pristine condition all year round. With the “Total Care” plan we also offer 50% genuine discount on the initial clean. More info here.

The whole amount is payable on the day of the cleaning by cash or credit/debit card upon completion of the job. Credit cards will incur 2,5% surcharge. We do not take cahques!

We reserve the right to require at our discretion up to 50% deposit.

Yes, you can specify the days for cleaning and we will make every effort to meet your requirements.

Yes, we strive to offer a free on-site quotation for each job. However, in some circumstances, for example- if there are time limitations- we might provide a rough estimate over the phone based on the information you provide us with. We will then give you an accurate quote on the day prior to commencement of the works.

Yes, over the years we have gained a few accreditations:

1. NCCA – full member of National Carpet Cleaners Association
2. TACCA – member of The Approved Carpet Cleaners Association
3. LTT leather care – trained by LTT leather care for leather cleaning and restoration
4. Member of Checkatrade
5. Approved for Health & Safety by Safecontractor
6. Member of FSB, Federation of small business

We have a range of eco-friendly products that work very well. However, on difficult stains or soiled areas sometimes we might need to use stronger products.

It’s very difficult to predict the exact amount of hours for each individual job as there are quite a few variables that could possibly affect this. That’s why we always advise that a free on-site survey is carried out beforehand so we can take into consideration all factors.

We will measure up all areas to be cleaned, establish the type of your carpet and its installation and the level of soiling. We will also discuss any concerns you may have or any areas that you want us to pay attention to i.e. stains or spots, excess soiling in certain areas etc. We will then talk you through what we do and how we do it.

Lastly, based on our findings, we will produce a written quotation and leave a copy with you for your consideration. At no point will you be faced with hard sell or any type of pushy tactics. All this is done free of charge and with no obligation on your part.

We want to earn your trust, and we believe that the only way to do that is by being totally transparent.

Drying times are vastly dependant on the type of your carpets and the weather. There are a few more factors that affect drying times i.e. how soiled the carpet was (the more soiled your carpet the more cleaning solution we need to use and therefore the drying times will be longer), ability / inability to keep the windows open etc. Roughly it takes anywhere between 4-12 hours for carpets to dry completely.

Today’s cleaning products for carpet and upholstery cleaning are made in a way that they have very little effect on the environment if at all. In some instances, especially where stain removal is involved, we might have to use stronger chemicals to do the job right. However, we always advise our clients on what products are to be used for each individual job we undertake, so the final decision is theirs. We also have an eco-friendly line, where the products used are 100% environment-friendly, children, pet and allergy sufferers-friendly and are 100% biodegradable as well.

Yes, we provide scotch guard or stain protection to all types of carpets and upholstery. Get in touch to talk about our Scotchguard carpet protector in the UK.

The whole amount is payable on the day of the cleaning by cash or credit/debit card upon completion of the job. Credit cards will incur 2,5% surcharge. We do not take cahques!

We reserve the right to require at our discretion up to 50% deposit.

Our technically advanced system is designed to remove alcohol, blood, browning, butter, candle wax, chewing gum, coffee & tea, chocolate, cough syrup, crayons, eggs (raw), food colouring, fruit juice, furniture stain, glue, grass, gravy, grease, ice cream, lily pollen, jam, ketchup, lipstick, mildew, milk, mud, mustard, nail polish, oils, paint, rust, salt, shoe polish, soot, tar, toothpaste, urine, vomit and wine.

Yes, you can specify the days for cleaning and we will make every effort to meet your requirements.

Yes, we strive to offer a free on-site quotation for each job. However, in some circumstances, for example- if there are time limitations- we might provide a rough estimate over the phone based on the information you provide us with. We will then give you an accurate quote on the day prior to commencement of the works.

Yes, over the years we have gained a few accreditations:

1. NCCA – full member of National Carpet Cleaners Association
2. TACCA – member of The Approved Carpet Cleaners Association
3. LTT leather care – trained by LTT leather care for leather cleaning and restoration
4. Member of Checkatrade
5. Approved for Health & Safety by Safecontractor
6. Member of FSB, Federation of small business

Yes, we use a portable carpet extractor that is powerful enough to tackle any jobs being placed outside. We use a 15 metre long flexible pipe attached to the carpet extractor that will reach everywhere on most jobs with the machine being outside.

We have a range of eco-friendly products that work very well. However, on difficult stains or soiled areas sometimes we might need to use stronger products.

It’s very difficult to predict the exact amount of hours for each individual job as there are quite a few variables that could possibly affect this. That’s why we always advise that a free on-site survey is carried out beforehand so we can take into consideration all factors.

We will measure up all areas to be cleaned, establish the type of your carpet and its installation and the level of soiling. We will also discuss any concerns you may have or any areas that you want us to pay attention to i.e. stains or spots, excess soiling in certain areas etc. We will then talk you through what we do and how we do it.

Lastly, based on our findings, we will produce a written quotation and leave a copy with you for your consideration. At no point will you be faced with hard sell or any type of pushy tactics. All this is done free of charge and with no obligation on your part.

We want to earn your trust, and we believe that the only way to do that is by being totally transparent.

We can make vast improvements with old and badly stained carpets. Again, an on-site visit is advisable to talk you through what we will do and what you can expect from the job. Sometimes, if we think that satisfactory results are beyond achievement we will advise towards replacement rather than cleaning.

Drying times are vastly dependant on the type of your carpets and the weather. There are a few more factors that affect drying times i.e. how soiled the carpet was (the more soiled your carpet the more cleaning solution we need to use and therefore the drying times will be longer), ability / inability to keep the windows open etc. Roughly it takes anywhere between 4-12 hours for carpets to dry completely.

Today’s cleaning products for carpet and upholstery cleaning are made in a way that they have very little effect on the environment if at all. In some instances, especially where stain removal is involved, we might have to use stronger chemicals to do the job right. However, we always advise our clients on what products are to be used for each individual job we undertake, so the final decision is theirs. We also have an eco-friendly line, where the products used are 100% environment-friendly, children, pet and allergy sufferers-friendly and are 100% biodegradable as well.

Yes, we would move all movable large furnishings such as sofas, dining tables, beds. We wouldn’t though move any units full of stuff like clothes and other items, nor would we move electronics such as TV, Hi-Fi systems etc.

The whole amount is payable on the day of the cleaning by cash or credit/debit card upon completion of the job. Credit cards will incur 2,5% surcharge. We do not take cahques!

We reserve the right to require at our discretion up to 50% deposit.

We try to be as flexible as possible. We ask that you give us 48 hours notice, so that we can adjust our schedules. If you fail giving us the required notice we reserve the right to charge up to 50% of the booking.

Yes, you can specify the days for cleaning and we will make every effort to meet your requirements.

All our services are backed by our 100% Money Back Guarantee. If you are not satisfied with our services, please let us know and we will make any effort to put it right. If you are still not satisfied we will issue full refund. No quibble!

The whole amount is payable on the day of the cleaning by cash or credit/debit card upon completion of the job. Credit cards will incur 2,5% surcharge. We do not take cahques!

We reserve the right to require at our discretion up to 50% deposit.

Yes, you can specify the days for cleaning and we will make every effort to meet your requirements.

Yes, we strive to offer a free on-site quotation for each job. However, in some circumstances, for example- if there are time limitations- we might provide a rough estimate over the phone based on the information you provide us with. We will then give you an accurate quote on the day prior to commencement of the works.

Yes, over the years we have gained a few accreditations:

1. NCCA – full member of National Carpet Cleaners Association
2. TACCA – member of The Approved Carpet Cleaners Association
3. LTT leather care – trained by LTT leather care for leather cleaning and restoration
4. Member of Checkatrade
5. Approved for Health & Safety by Safecontractor
6. Member of FSB, Federation of small business

Yes, we use a portable carpet extractor that is powerful enough to tackle any jobs being placed outside. We use a 15 metre long flexible pipe attached to the carpet extractor that will reach everywhere on most jobs with the machine being outside.

We have a range of eco-friendly products that work very well. However, on difficult stains or soiled areas sometimes we might need to use stronger products.

It’s very difficult to predict the exact amount of hours for each individual job as there are quite a few variables that could possibly affect this. That’s why we always advise that a free on-site survey is carried out beforehand so we can take into consideration all factors.

We will measure up all areas to be cleaned, establish the type of your carpet and its installation and the level of soiling. We will also discuss any concerns you may have or any areas that you want us to pay attention to i.e. stains or spots, excess soiling in certain areas etc. We will then talk you through what we do and how we do it.

Lastly, based on our findings, we will produce a written quotation and leave a copy with you for your consideration. At no point will you be faced with hard sell or any type of pushy tactics. All this is done free of charge and with no obligation on your part.

We want to earn your trust, and we believe that the only way to do that is by being totally transparent.

Yes, we provide scotch guard or stain protection to all types of carpets and upholstery. Get in touch to talk about our Scotchguard carpet protector in the UK.

The whole amount is payable on the day of the cleaning by cash or credit/debit card upon completion of the job. Credit cards will incur 2,5% surcharge. We do not take cahques!

We reserve the right to require at our discretion up to 50% deposit.

Yes, you can specify the days for cleaning and we will make every effort to meet your requirements.

Yes, we strive to offer a free on-site quotation for each job. However, in some circumstances, for example- if there are time limitations- we might provide a rough estimate over the phone based on the information you provide us with. We will then give you an accurate quote on the day prior to commencement of the works.

Yes, over the years we have gained a few accreditations:

1. NCCA – full member of National Carpet Cleaners Association
2. TACCA – member of The Approved Carpet Cleaners Association
3. LTT leather care – trained by LTT leather care for leather cleaning and restoration
4. Member of Checkatrade
5. Approved for Health & Safety by Safecontractor
6. Member of FSB, Federation of small business

Yes, we use a portable carpet extractor that is powerful enough to tackle any jobs being placed outside. We use a 15 metre long flexible pipe attached to the carpet extractor that will reach everywhere on most jobs with the machine being outside.

We have a range of eco-friendly products that work very well. However, on difficult stains or soiled areas sometimes we might need to use stronger products.

It’s very difficult to predict the exact amount of hours for each individual job as there are quite a few variables that could possibly affect this. That’s why we always advise that a free on-site survey is carried out beforehand so we can take into consideration all factors.

We will measure up all areas to be cleaned, establish the type of your carpet and its installation and the level of soiling. We will also discuss any concerns you may have or any areas that you want us to pay attention to i.e. stains or spots, excess soiling in certain areas etc. We will then talk you through what we do and how we do it.

Lastly, based on our findings, we will produce a written quotation and leave a copy with you for your consideration. At no point will you be faced with hard sell or any type of pushy tactics. All this is done free of charge and with no obligation on your part.

We want to earn your trust, and we believe that the only way to do that is by being totally transparent.

Yes, you can specify the days for cleaning and we will make every effort to meet your requirements.

Yes, you can specify the days for cleaning and we will make every effort to meet your requirements.

Yes, you can specify the days for cleaning and we will make every effort to meet your requirements.